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Where we have made the biggest difference
Health Plan Annual Benefits Readiness
A readiness program that made the January 1 benefit-plan go-live a can’t-fail event across 200+ projects.
Healthcare Call-Center Modernization
Recovered a distressed global call-center replacement serving 60,000+ agents and rebuilt the 800-person team behind it.
All case studies
Find a result like the one you need
Health Plan Annual Benefits Readiness
A readiness program that made the January 1 benefit-plan go-live a can’t-fail event across 200+ projects.
Healthcare Call-Center Modernization
Recovered a distressed global call-center replacement serving 60,000+ agents and rebuilt the 800-person team behind it.
Project Jarvis
Reset a stalled generative-AI assistant for nurses and moved it into an IRB-governed clinical study.
Project QuickQuote
Replaced manual quoting with an AI pricing engine that returns quotes in minutes instead of a day.
Project Synapse
Used AI to compare clinical-trial site performance across thousands of metrics in real time.
Project Sanctum
Put real-time computer vision on existing hospital hardware to inspect endoscopes for contamination.
PMO Stand-Up in Two Months
Stood up a consistent, scalable PMO with portfolio dashboards and a playbook for a project team stretched thin by rapid acquisitions.
Contact-Center Access and Leadership Reset
Locked down user access and realigned leaders across a contact-center platform serving 90+ lines of business, cutting access risk 95% in six months.
Multi-Company Payroll Consolidation
Matured delivery practices through a move to public-company status and moved 16,000 employees across 20 operating companies onto one payroll platform.
Project tooling pilot
A phased pilot confirmed the enterprise project tool was the right fit before full investment and surfaced demand forecasting as the next priority.
Medicare compliance reporting
Lean intake and a hybrid agile approach cut compliance report delivery from about six months to about nine weeks, with costs down about 10% a year.
BI platform adoption
Change management and governance for a new BI platform reached 100% adherence to the new processes and tools at launch.
Digital textbook rollout
Change management for a default switch to eTextbooks held print opt-outs under 3% against a 15% forecast, and help desk calls to 870 against 1,800+ expected.
BI tool selection and KPI alignment
Built consensus across nine divisions on BI tool criteria, report priorities and standard KPIs, finishing the phase ahead of schedule and under budget.
Business analysis practice
A mentor-led center of practice gave nearly 40 business analysts a common process and language, delivered under budget.
Program visibility
Turned a time-tracking tool into near real-time program and executive reporting for a $30 million, multi-year strategic program.
Campaign reporting warehouse
One data warehouse and dashboard replaced per-customer campaign systems, so leads, proposals, conversions and client ROI could be tracked in one place.
Project portfolio rollout
Moved 40+ concurrent client programs onto one enterprise project system and eliminated more than 20 hours a month of manual reporting.
Claims consolidation program
A program accelerator brought a $30 million claims-system consolidation under schedule and budget control and freed 15 people after the first planning cycle.
Medical device network compliance
Brought more than 98% of 40,000+ connected medical and facilities devices into network access compliance.
Transactional email relaunch
Took a website-launch email project from three weeks behind to an on-time launch, updating 15,264 links across 25 campaigns in up to 16 languages.
Enterprise portfolio management
Project and portfolio management rolled out across IT divisions, with more than 500 people trained, from executives to team members.
Product development visibility
Enterprise project management gave a multi-department product development organization its first shared view of schedules, resources and project health.
Software delivery framework
A right-sized development framework (source control, builds, releases and coding standards) turned growth-strained delivery into a repeatable process.
Appraisal operating model
A quality-first operating model cut field reviews 60%, and new assignment logic added $1.4M to $1.8M in annual profit.
Dynamic survey reporting
1,200 static reports replaced by seven dynamic ones on the existing platform, avoiding more than $150,000 in new licensing.
Common project status report
Eighteen separate project status reports consolidated into one, with benefits realized within three months.
Retail customer analytics
A secure drill-down dashboard on a retail client's top 8,000 customers helped win follow-on data warehouse work.
Merger claims integration
Governed $400 million of integration IT work and migrated 10 million government-program members without regulatory sanctions.
Alumni engagement platform
Targeted email lifted reception attendance 27%, and opening clinical reference content to alumni raised site usage 175% in two weeks.
Earlier work Selected results from 2007 to 2020
Compliance audits cut from more than two weeks to under two hours.Health insurer
A point-of-sale system installed in all 7,200 salons after six earlier attempts had failed.Global salon operator
A mission-critical promotions system scaled from 30 to 150 concurrent users, with processing cut from minutes to seconds.National electronics retailer
Time to kick off projects cut from 2–3 months to 8 days; estimate accuracy up from 50% to about 90%.Pharmacy benefit manager
More than $6M in net claims-pricing corrections, with the error backlog cut from 5,000 to under 200.Health plan administrator
Four products retired on time and under budget, saving more than $600K a year.Public-sector purchasing cooperative
Capitalized labor up 30% within six months of an enterprise project-management rollout.Healthcare information company