Six months to nine weeks, report by report.
A large pharmacy benefit manager’s Medicare compliance reporting team struggled with constantly changing requirements, late delivery and cost. A Digineer business solution architect introduced lean intake, a hybrid waterfall-agile approach and a cleanup of the report inventory. Report cycle time fell from about six months to about nine weeks.
At a glance
- Client
- A large pharmacy benefit manager
- Program
- Medicare compliance reporting
- Scale
- A large, siloed organization and its full compliance report inventory
- Engagement
- Business solution architecture, four years
- Capability
- Transformation & Value Management
The situation
Requirements that never stood still
The company struggled to deliver technology solutions that matched what the business needed. It created a business solution architect role to bridge business and IT and to bring separate pieces of technology together in a very siloed organization.
The Medicare compliance reporting team had long struggled to keep up with constant changes in requirements. It missed delivery dates, and leadership was always concerned about the program’s cost.
Warning signs
- Report requirements changing constantly
- Deliveries arriving late
- Leadership worried about cost
- A gap between business and IT
- Reports nobody used still in the inventory
What we did
Less overhead, shorter cycles, fewer reports
Digineer placed a business solution architect with the Medicare compliance reporting team. The work focused on three changes that cut administrative load and shortened each report cycle.
Lean intake
A lean intake process reduced the administrative burden of fast-paced changes to report requirements.
Hybrid waterfall-agile
A pilot of a hybrid waterfall-agile approach shortened the cycle to produce a report, made release planning easier and increased business engagement.
Report rationalization
Digineer partnered with the business to review the report inventory and sunset unused and obsolete reports.
The outcome
Faster reports at lower cost
About nine weeks per report
The cycle time to produce a report fell from about six months to about nine weeks.
Earlier in the plan year
The first iteration of the plan year’s reports moved from the historical late August timeframe to early June.
About 10% lower cost each year
The program achieved consistent year-over-year cost reductions of approximately 10%.
A leaner report inventory
Unused and obsolete reports were retired, so the team maintains only the reports the business needs.
Business solution architecture
Are changing requirements slowing your delivery?
Digineer places architects who bridge business and IT, trim the process overhead and get work delivered on a steady cycle.
Keep pace with changing requirements
Client name withheld for confidentiality.